I don't know if I've ever mentioned this here before, but years ago, I worked for our county's tag agency. More commonly known around the USA as the dreaded DMV.
Working there was very hard for me. I felt like I was always the bearer of bad news. Very few people go to the DMV in a happy mood. The lines make them even grouchier. Then, I get to tell them that they don't have all of their paperwork, or that their registration fees were much higher than they expected. For the most part people took it as well as could be expected, but others completely lost their everloving minds. I literally received death threats on more than one occasion working there. We were called every name in the book. A woman once told me I was taking food out of her child's mouth. I was very young when I worked there; I started there when I was 17 working after school, and left there when I was 22. It changed my personality, and showed me a side of humanity that I was not fond of.
But for the most part, I handled it all pretty well. I tried my best to be nice to people, even when they were at their worst.
And then....I got pregnant. And hormonal. And slightly evil. I developed a habit of snapping right back at the people who were cursing me out. I lost my patience for explaining things 800 times. It was harder to tolerate the constant ranting and raving.
One of the things that enraged people the most were the fees that the state of Florida charged to people who moved here from another state. All total, the fees to get your car registered here were just under $500. (The bulk of this has since been ruled unconstitutional and the state had to reimburse all of it.) So one day, as I was explaining to a customer how much he would have to pay to get his car registered, he began to curse at me and tell me how stupid I was. And to my horror, instead of letting it roll off my back, instead of making a smart remark....I began to cry. Openly. The girl who sat beside me heard what was going on and raced to my rescue. I had to go into the break room and compose myself.
I was mortified! I had never let any customer make me cry before, and it never happened again. I know it was pregnancy hormones, but I was so embarassed. You know how they say "Never let them see you sweat?" Well I never wanted them to see me CRY! Between that and a sudden bout of nausea causing me to puke in the trash can by my desk....there was never a dull moment!
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